Filtered By: Best Practices
In order to affect positive changes in a customer's experience,
advocates have to be willing to use their facts to make the case
and be willing to hold people and processes accountable.I recently
A couple months ago, we had our annual Walker Fall User Forum in
Indianapolis. We had 34 Customer Advocates representing 18 great
companies and as usual the facilitated discussions, case...
Welcome to my blog and this, the first entry.I’m excited and proud
to have you join me in discussing one of my favorite
passions—connecting with customers. (More about my other passions
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