Filtered By: Business Impact
I was recently reading an article related to a sports figure and it
stated that all he wanted to do was continue his career and end his
career playing for the team that he is currently with. He
A long-time friend and client (and great customer advocate)
recently sent an article to me titled “Linking Customer Loyalty to
Growth”. It was published in the Summer 2008 issue of the MIT...
A couple months ago, we had our annual Walker Fall User Forum in
Indianapolis. We had 34 Customer Advocates representing 18 great
companies and as usual the facilitated discussions, case...
Welcome to my blog and this, the first entry.I’m excited and proud
to have you join me in discussing one of my favorite
passions—connecting with customers. (More about my other passions
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