In my last blog, I wrote about one of the reasons Walker made the
list of Best Places to Work from Consulting Magazine. There
are a couple of other reasons why I think Walker made the list and
Walker's bi-annual Fall Forum is in full swing -- today, we
explored several potentially powerful ways of using customer
feedback to make a real impact on the business. As
just one example: have you...
It doesn't take much to convince business leaders that building
customer loyalty is a logical customer retention strategy.
Intuitively, it just makes sense.In fact, customer retention is
just one of...
Recently, I read an article about mistakes that are commonly made
in Marketing Research. Since so many business decisions are
made from the results of research, I felt it was important to be
You know the Pareto Principle—in most cases, 80% of the effects
come from 20% of the causes. This allows us to focus on the
important stuff, the stuff that results in 80% of our objectives.
I was on a call yesterday with our partner Vovici. During the call,
we began discussing making HR relevant. Over the past several
years, there have been a number of articles and presentations I
As a newlywed, several people have asked if I plan to change my
name - since getting married is one of the most common reasons why
someone changes their name. Other reasons for a name change
We have been discussing the ways to make sure that our companies
take action and make customer-focused improvements. One of the
essential elements is to engage senior leaders. Change will happen
We’re faced with this situation times two at the moment – two key
people are moving on in one of our most strategic
customers. As a business consulting firm, we see this a lot
across the companies we...