In her presentation, Jane talks about using games to solve world problems. She focuses on alternate reality games, which combine online virtual games with the physical world.
I was intrigued and inspired by the presentation because it reminded me of a recent experience where Walker used a game to demonstrate how the customer perspective can be used to increase the odds of profitable growth.
The game highlighted some critical elements about customer listening, creating customer value, and building customer loyalty to grow profitably.
But, perhaps more interesting were the additional learnings that the attendees shared. Specifically, attendees talked about the business reality of:
- Working within silos
- Communication challenges
- Dealing with employee turn over
- Gaining consensus
- Making decisions without all of the information
- Competing priorities
Her statement begs the question. Should we be using games to transform our company to be more customer centric? What do you think?