Customer information exists in nearly every functional area of
today’s companies. Attempting to seek out, evaluate and integrate
the relevant sources of customer information provides real value.
Customer experience initiatives begin with a solid strategy that is
aligned with the objectives of the business. This means it is
essential to have specific goals and plans in place for CX
We spend a lot of time talking about gathering insights from
current customers to understand what makes or breaks their key
experiences with our companies. Retention and growth of
A customer journey map is a visual representation of the ways in
which a customer interacts with a company, a product, or service.
Here are some reasons to use a Journey Map: To set the foundation
Walker is here in Las Vegas this week attending EMC’s annual
customer and partner conference, EMC World, along with over 15,000
other attendees from more than 100 countries. This year’s
All customer retention strategies rely on a network of internal and
external resources. However, a few key resources often get
overlooked: Social media analyst: Individuals who are involved
with your ...