Is sales all that matters? Unfortunately sales dollars are
sometimes the only measure used when B-to-B companies evaluate the
value of their customers accounts. We all know there is more to a
Every Voice of Customer (VoC) program should include a thank you
message as a part of the communication plan. When crafting your
next thank you message, consider these best practices: Video is a
In order to optimize the return of your customer satisfaction
and loyalty program, the insights must be relevant
and aligned with the corporate business strategy. After the
strategic planning process,...
All customer retention strategies rely on a network of internal and
external resources. However, a few key resources often get
overlooked: Social media analyst: Individuals who are involved
with your ...