Get ready, because I'm going to ramble at bit. I recently
attended a networking meeting with about a dozen customer
experience (CX) professionals and our topic of the day was metrics
When making a presentation, it helps to be a good storyteller.
Being a good storyteller gets people engaged and is a more
effective way to help people understand customer insights and take
The Global Citizen platform is a community of people who are
focused on taking action on the world’s biggest challenges, such as
extreme poverty, income and gender inequality, health and safety,
The best account managers aren’t just good communicators and
relationship-builders. There are two other traits that successful
account managers (AMs) have in common: Create Internal alignment
All customer retention strategies rely on a network of internal and
external resources. However, a few key resources often get
overlooked: Social media analyst: Individuals who are involved
with your ...