If you are a customer advocate or strategist that leads voice-of-the-customer strategies, a recognition program is an important element.
- Recognize the account manager who followed up quickly to a customer comment.
- Spotlight the product team that developed a product improvement based on customer comments.
- Showcase the branch or office that has the highest scores for customer loyalty.
- Congratulate the tech support rep that salvaged a customer relationship.
- Highlight the sales rep that followed up on customer insights to close a new sale.