I friend of mine, Nancy Ahlrichs with Flashpoint HR, just wrote a good article about whining in the workplace. You can find the article here. We have all been in meetings, or around colleagues, where they have a list a mile long of all of the things wrong with the company, the project, the team, etc. However, rarely do these individuals offer solutions, or if they do offer solutions, they would be impossible to implement because they do not have a good grasp of the situation. Now we all have bad days, but I am not talking about that, I am talking about those that you know in every meeting are going to be the one being critical and draining the life out of those around them. Nancy provides five ways to help these whiners below (she provides more insight into each of these into her article).
1. Hold one-on-one meetings weekly or every other week with each staff member.
2. Resist rescuing the whiner.
3. Set ground rules for all meetings.
4. Teach high Emotional Intelligence (EI) communication.
5. Follow through. If the ground rules say, “No complaints without solutions,” stick to it. Remember, no whining!
Basically what it boils down to is a manager issue. The manager needs to ensure there is an opportunity for open and honest dialogue between the employees so if they have a complaint, they can bring it up to them, and not feel as though their only option is to bring it up the complaints in meetings. If they have someone who is continually negative, they need to have that difficult conversation with the employee about their attitude and what the real problem is.
What are your thoughts? Do you deal with a lot of whiners in your workplace? If so, does it get dealt with or ignored?
Also, to learn more about Nancy or Flashpoint HR, you can click here.