If you're keeping up with the latest trends in customer experience
measurement, then I'm sure you've heard that identifying and
tracking your customers' emotions is important - vital, even.
Get ready, because I'm going to ramble at bit. I recently
attended a networking meeting with about a dozen customer
experience (CX) professionals and our topic of the day was metrics
The best account managers aren’t just good communicators and
relationship-builders. There are two other traits that successful
account managers (AMs) have in common: Create Internal alignment
All customer retention strategies rely on a network of internal and
external resources. However, a few key resources often get
overlooked: Social media analyst: Individuals who are involved
with your ...
Customers expect more from us today than ever before. In some ways
they expect magic. Fueled in part by experiences we all enjoy as
consumers, the expectations of companies in the
As I have mentioned in a previous blog post and webinar, I am
a big fan of the interplay between sports and scientific analysis.
I am also a life-long fan of the Denver Broncos. So, it is no