Is your company able to make change based on customer initiatives
you have in place? If you are not sure, the following questions
will help you: Are people in your company open to change? Are
One of the most challenging aspects of any customer program is
taking action on results. Here are seven myths that can get
businesses distracted from driving the most effective business
Do you struggle with taking action on Voice of the Customer? This
is a common challenge with most companies. Here are some quick
steps to help you: Conduct root cause analysis Provide training on
Customer experience leaders are often called upon to do
presentations. But what they deliver should be a story.
What's the difference? PRESENTATION: What comes to mind when you
are asked to deliver a...
Stick with me long enough to read this story and think about the
lessons that might apply to you or to your business. I promise I
will get you there, but this is a story I need to tell. It’s a
One of our goals at Walker is for all of our clients to agree that
their Customer Experience initiative is having substantial impact
on their business. So, what is substantial impact? The
Today is CX Day. The day we celebrate customer experience
professionals. Although this is not one of those holidays created
by companies to sell more greeting cards, it is proof that we have
a day for...