Walker is here in Las Vegas this week attending EMC’s annual
customer and partner conference, EMC World, along with over 15,000
other attendees from more than 100 countries. This year’s
Journey mapping is process that will help your company with the
following: Find out what your customers truly value in their
interactions and experiences with you. Ensure your company
Companies use analytics in a variety of ways to improve the
customer experience. Here are three key factors that, when applied,
deliver the most value from a customer experience analytic project.
It’s commonly accepted by customer experience practitioners that
the sheer volume of surveys being sent these days is leading to
survey fatigue and declining response rates. To achieve high
As Customer Experience (CX) leaders, we are in a position to build
extraordinary CX programs that inspire and motivate our
organizations to deliver an outstanding customer experience.
Here are a few...
Get ready, because I'm going to ramble at bit. I recently
attended a networking meeting with about a dozen customer
experience (CX) professionals and our topic of the day was metrics