It’s a new year and many of us dove headfirst into 2010 – wrapping up year end activities, moving swiftly into getting new initiatives underway and focusing on what we want to accomplish for the year. I was recently at a conference where different community organizations discussed all the effort that went into their work and one speaker’s closing comment was “Be sure to celebrate success, no matter how big or small it is.” That one statement stuck out to me as something that may not happen enough, particularly the “no matter how big or small”. How often do we celebrate the little milestones that take us one step closer to accomplishing our larger goals?
While planning for 2010 and all that it may bring, celebrate the small success each of us have when taking action on the feedback customers provide. Recognize the account manager that followed up with the customers for participating in the survey. Acknowledge the team members that assisted others in gathering customer names for contact. Compliment the functional teams that incorporated customer feedback into their roadmaps. Let the customers know what your organization is going to do with their feedback and thank them for their support.
While we need to keep our eye on the big picture, celebrate the small successes accomplished along the way. It can only motivate those taking action to continue as they are acknowledged for the efforts that take place.
"Success will never be a big step in the future, success is a small step taken just now."
~ Jonatan Martensson