Companies use analytics in a variety of ways to improve the
customer experience. Here are three key factors that, when applied,
deliver the most value from a customer experience analytic project.
It’s commonly accepted by customer experience practitioners that
the sheer volume of surveys being sent these days is leading to
survey fatigue and declining response rates. To achieve high
As Customer Experience (CX) leaders, we are in a position to build
extraordinary CX programs that inspire and motivate our
organizations to deliver an outstanding customer experience.
Here are a few...
When making a presentation, it helps to be a good storyteller.
Being a good storyteller gets people engaged and is a more
effective way to help people understand customer insights and take
Putting the customer first can be a competitive advantage for any
company. Here are three tips on what companies must do:
Differentiate on the customer experience. Focus more intently on