With the growing amount of data available in companies today,
professionals are asking “How do we use this data to create
meaningful insights that give us a competitive advantage?” Here are
With changing customer demands, the roles and responsibilities of
the customer experience team will need to evolve to include the
following roles: Chief Customer Office (CCO) - there must be
How do you know if you have the right team assigned to help
implement and drive customer strategies from your Voice of the
Customer Program? These questions will help you: Is there an
Sales needs timely customer insights that will help them focus on
the issues that matter to existing customers and new prospects.
They also can benefit from intelligence that will help them know
The following tools make it easy for customer-facing teams to
identify if there are issues that need to be addressed or
opportunities to leverage: Predictive Analytics: Predictive
analytics help teams...