Here are some tips on how your company can become customer-focused and how to maintain that culture:
- Customer listening is an integral part of the corporate strategy and is regularly discussed at the CEO-staff level.
- Constant communication is needed to keep the company on the journey. Communications are targeted to all levels in the organization, from the CEO-staff, to the product and service delivery teams, and to customers.
- In many cases, monetary incentives are used to keep employees’ priorities in the right order.