With so many gadgets and communication devices, it is easy to get disconnected. More and more conversations are taking place via e-mail, instant messaging, text messaging, etc. without sitting down face to face or speaking with others. Consider the following two methods for pushing information out to your stakeholder groups
- One on one meetings with account teams. For strategic accounts, organize key pieces of information that would be most interesting to an account team: areas to leverage, problem spots, and growth opportunities. Set up a short meeting with the account team and review the feedback from their customers. Devote part of your time with the team finalizing 3-5 actions based upon customer feedback.
- Workshop sessions with functional/regional areas. Organize your stakeholders into groups who have common interests. Set up 1-2 hours with them to share the results, talk about what the feedback means and the impact to the organization, and identify actions as a result of the learnings.