For Customer Experience (CX) efforts to be successful, employees
must be engaged. Here are 10 ideas for engaging employees: Hire
right. One of the best ways to build engagement is to begin by
Who is Taranto? It’s not who, it’s where. The Bay of Taranto is in
the southern part of Italy and was the site of what turns out to be
a very significant battle between the Royal Navy of England and...
Customer-focused strategies have emerged as one of the best ways to
give your company a competitive advantage, and CX professionals are
the catalysts transforming CX. Here is a recommended framework...
Customer experience initiatives begin with a solid strategy that is
aligned with the objectives of the business. This means it is
essential to have specific goals and plans in place for CX
Walker is here in Las Vegas this week attending EMC’s annual
customer and partner conference, EMC World, along with over 15,000
other attendees from more than 100 countries. This year’s