Menu
Walker Information
Helping you put the customer at the heart of every decision.

Accelerators to help drive results

Accelerators get you where you need to go in a faster, more efficient way. These are the techniques, tactics, and tools that will speed up your journey to results and make it less painful.

  • Goal setting tools – Frameworks and exercises to create SMART goals – Specific, Measureable, Attainable, Realistic, and Tangible.
  • Workshops – Used for alignment and planning, facilitated workshops help teams determine their destination, plan their route, and identify hazards.
  • Training – This is to arm the employees with everything they need to know about the information they receive and how to put it to use.
  • Cases/Best Practices – Teams don’t need to start their journey from scratch. Important learnings can come from the experience of others that have traveled the same road.
  • Advanced Analytics – There are an increasing number of tools, methods, and experts that leverage analytics to accelerate insight discovery.
  • Technology Tools – Technology is a critical accelerator for gathering, integrating, analyzing, and distributing customer intelligence.
  • Follow up processes – This includes procedures to ensure customer intelligence is transformed into action.
  • Measurement tools – This includes methods for calculating the impact of your customer initiatives.

 

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

Connect with Walker

Share your thoughts

Your email address will not be published. Required fields are marked *