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Advice from one customer strategist

In this video, Jim Bampos, Vice President of Total Customer Experience at EMC shares EMC’s outside-in culture to create a successful environment for customers and EMC. When asked, “What did you learn that you can share with others,” Jim offers these two suggestions:

  • Don’t become too enamored with the numbers. Focus attention on the action.
  • Involve customers in the program so that they recognize the “value of their voice.”

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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