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Are customer issues visible throughout your company?

How do you know if customer issues are visible throughout your company? The following questions may help you answer this:

  • Are customer issues featured in company-wide communications?
  • Do the CEO and other senior executives endorse customer initiatives and promote the use of customer intelligence?
  • Are employees aware of customer programs and initiatives that are underway?
  • Is the organization open to change based on customer insights?
  • Are employees open to modifying existing approaches as a result of customer input?
  • Are change initiatives influenced by customer demands?

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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