Walker Information
Helping you put the customer at the heart of every decision.

Common mishaps with Customer Experience (CX) engagement

There are many reasons people are not engaged in your customer program, however, being mindful of these potential mishaps can help you maximize your probability of success:

  • The program is too isolated
  • There is no senior sponsor or executive champion
  • There is no real team guiding the effort
  • There is no ongoing communication plan in place
  • Wait too long to prepare your people

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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