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Common traits of supportive leadership

Getting support from your company’s leadership is a key step with having a successful Voice of the Customer program. Here are some common traits to know if your leadership is supportive:

  • The CEO is aware and engaged
  • The board is informed on customer issues and measures
  • Customer intelligence is used by C-level executives
  • Leaders of divisions, departments, and regions insist on the use of customer intelligence
  • Account managers use customer intelligence to develop account plans

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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