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Creating amazing customer experiences

Six ideas for creating amazing customer experiences:

  1. Always have a goal: “If you have no wish, how can it possibly come true?” – Seth Godin
  2. Make an emotional connection: "Disneyland is a work of love. We didn't go into Disneyland just with the idea of making money." – Walt Disney
  3. Don’t take shortcuts:  “The10,000 hour rule is a definite key in success” – Malcolm Gladwell
  4. Stop wasting time: “Hours are like diamonds, don't let them waste.” – The Rolling Stones
  5. Be reliable! Be you!: “Put your whole self into it, and you’ll find your true voice. Hold back and you won’t. It’s that simple.” – Hugh MacLeod 
  6. Be remarkable: "Remarkable doesn't mean remarkable to you. It means remarkable to me!” – Seth Godin

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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