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Helping you put the customer at the heart of every decision.

Creating positive interactions for your customers

Customers expect positive personal interactions with your company. To ensure your people are effectively working with your customers, ensure they relay these characteristics:

Account Teams are:

  • Knowledgeable of their customers’ business objectives, goals and challenges
  • Providing them with proactive recommendations for products/solutions that align with their business objectives
  • Challenging them – they are not looking for an order taker
  • Helping them avoid risk in their business

Customer Service Representatives are:

  • Easily accessible
  • Knowledgeable about products and their business
  • Truly listening to their issues
  • Actively involving other areas of the company and make an efficient connection
  • Friendly

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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