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Helping you put the customer at the heart of every decision.

Customer Expectations in the Future

Imagine it is the year 2020, here’s what your customers will expect:

  • Personalization: Customers will expect companies to know their business intimately and personalize the experience.
  • Speed: Customers will expect companies to be more proactive, anticipating their current and future needs.
  • Communication: Customers will expect companies to maintain a consistent, high quality presence across a variety of communication platforms.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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