Walker Information
Helping you put the customer at the heart of every decision.

Customer retention strategies start and end with people

Customer Retention Strategies - Customer Advocacy Network
It takes people to:

  • Take the initiative to create a better organization
  • Ask customers for their constructive feedback
  • Listen objectively
  • Be an advocate for change
  • Measure and monitor progress
  • Share best practices
  • Reward success
  • Learn from failure
  • Be relentless

One of the six essentials for creating a customer-focused organization is about people. Without them, customer retention strategies will not be successful.

Do you have the right people involved?

About the Author

Leslie Pagel

Leslie Pagel

As vice president of customer experience, Leslie is responsible for incorporating the voice of Walker’s customers into the solutions development process. To do this, Leslie spends the majority of her time interacting with Walker account teams, clients, and prospective clients to understand their business challenges. She coordinates several listening posts that are used to drive strong client relationships and enhance our consulting and technology capabilities.

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