It takes people to:
- Take the initiative to create a better organization
- Ask customers for their constructive feedback
- Listen objectively
- Be an advocate for change
- Measure and monitor progress
- Share best practices
- Reward success
- Learn from failure
- Be relentless
One of the six essentials for creating a customer-focused organization is about people. Without them, customer retention strategies will not be successful.
Do you have the right people involved?