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Does your company endorse cross-functional coordination?

Particularly in large organizations, it can be difficult to determine if a company fosters cross-functional coordination. For clues, examine your customer experience reports. Are they segmented by profit centers, stack-ordered geographically or by function? While creating a spirit of competition can help motivate employees, it might be at the customers’ expense. It’s important to ensure that any competition you encourage is healthy and doesn’t put customers at risk. Fostering an environment where cross-functional coordination thrives is far more beneficial to customers in the long run.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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