Arrival – What will be the first impression? Set the room up in a
way that makes it clear from the moment people arrive that this
will be a well-organized session. Make sure the room is neat and
A customer journey map is a visual representation of the ways in
which a customer interacts with a company, a product, or service.
Here are some tips to keep the journey map alive: Monitor
If you're keeping up with the latest trends in customer experience
measurement, then I'm sure you've heard that identifying and
tracking your customers' emotions is important - vital, even.
All customer retention strategies rely on a network of internal and
external resources. However, a few key resources often get
overlooked: Social media analyst: Individuals who are involved
with your ...
As I have mentioned in a previous blog post and webinar, I am
a big fan of the interplay between sports and scientific analysis.
I am also a life-long fan of the Denver Broncos. So, it is no
Getting the right team in place is critical to be successful in
taking action on customer feedback. Though that may seem easier
said than done, there are a few foundational elements to keep in