My usage of Facebook has recently evolved from staying in touch with friends and family to accessing information that helps me in my job as a customer strategist.
Below are the Facebook fan pages that come in handy for work purposes.
Harvard Business Review – Access to great content about todays business challenges.
TED Talks – Inspiring videos and a great way to learn powerful presentation techniques.
The Economist – A way to keep up-to-date on global trends.
Mashable – Helps to stay on top of how social media is impacting how we connect with customers.
McKinsey Quarterly – They have relevant content on challenges facing todays business world. I also enjoy the interactive tools that they use for sharing information, which is a common challenge for the customer strategist.
Walker – Walker is a customer strategy consulting firm. They use Facebook to distribute blogs and videos and is a great way to keep up-to-date on the topic of customer retention programs, customer listening, and customer insight.
Zappos.com – I enjoy watching the company who built a business model around the customer experience interact on social channels.
Are there other must follow fan pages for professionals who are dedicated to the customer experience?