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Five characteristics of CEOs who are effective in Customer Experience

Here are some commonalities from CEOs whose companies are the most effective at leveraging the customer experience:

  1. They are primarily focused on innovating products and services
  2. They are less focused on cost-cutting initiatives
  3. They concentrate on employee morale
  4. They accept that CX ownership lies with them
  5. Finally, and most importantly, issues that matter most to the customer are their biggest concern

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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