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Five common obstacles to employee engagement

  1. Employees hear about customers but don't really know what they are supposed to do.
  2. Employees don't see how customer experience initiatives connect to their role in the company.
  3. The company is more focused on something other than customers – such as products, sales, or productivity.
  4. Employees are simply unaware that customer experience initiatives exist.
  5. Employees know about customer initiatives but don't really understand the benefits.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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