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Four steps to building a network

It is critical that organizations have a network in place to manage customer-focused initiatives and serve as catalysts for change in the organization. Here are some tips for how to build a network:

  1. Identify pockets of potential – Where in your organization can you have the greatest success in driving results, thereby having the greatest impact or return to your company?

  2. Do your homework – Before approaching leaders, find out more about them.  What are their current objectives, struggles?  Who do you already know in the group?  What customer intelligence is most relevant to them to overcome their obstacles and achieve their objectives?  How can you help them be more effective and efficient?

  3. Reach out – Once prepared, meet with these leaders.  Make sure they are aware of your role and convince them of how you can help them.  Share and collaborate on what makes most sense to achieve customer-focused results.

  4. Seek early wins – What is the fastest way that you (together) can make an impact?  Then make sure this is communicated – early wins build credibility and help spread the news to other areas that can benefit from similar initiatives.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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