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Helping you put the customer at the heart of every decision.

Five ways to effectively communicate your program

  1. Brand It! Put the name on the program. When something has a name and perhaps a logo or tagline, it becomes more formalized and more important. It stands out.
  2. Plan It! Too often this gets put on the back burner.  We mentioned that time is of the essence.  We’ve found that the organizations that plan it – do better. 
  3. Stand out! Get creative with your communication and do something a little out of the ordinary to stand out.
  4. Recruit! You need a network of people to help in communicating the message – with your executive sponsor and senior leadership helping to lead the way.
  5. Reinforce! You need to reinforce the message over and over and over again.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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