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How Human Resources Can Benefit from Customer Intelligence

Some might question how Human Resources can benefit from customer intelligence. Here are a few ways:

  1. Recruiting: A deeper understanding of customer needs influences hiring for client-facing positions.
  2. Onboarding: Getting to know a company means gaining knowledge of its customers: their sentiment, how they use products and ways they get involved.
  3. Performance Reviews: Factoring customer intelligence into performance reviews can help ensure performance plans are consistent with customer’s needs and expectations.

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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