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If only motivation were this easy

In this Saturday Night Live skit, Oscar Rogers offers a simple 3-step process for motivating action. I wish this approach worked. It would make things so much easier. 

Step 1: Fix
Step 2: It
Step 3: Fix it!
And then repeat steps 1-3 until it is all fixed.
 

Note: This post was originally published in Customer Connection on 2/17/2009.

About the Author

Leslie Pagel

Leslie Pagel

As vice president of customer experience, Leslie is responsible for incorporating the voice of Walker’s customers into the solutions development process. To do this, Leslie spends the majority of her time interacting with Walker account teams, clients, and prospective clients to understand their business challenges. She coordinates several listening posts that are used to drive strong client relationships and enhance our consulting and technology capabilities.

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