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Helping you put the customer at the heart of every decision.

Is your leadership supportive of customer initiatives?

To know if your leadership is supporting the customer initiatives from your Voice of the Customer program, ask yourself the following questions:

  • Is the CEO aware and engaged?
  • Is the board informed on customer issues and measures?
  • Do C-level executives use customer intelligence to develop strategies and monitor progress?
  • Do leaders of departments, divisions, and regions put customer information to use and insist on its use in their areas?
  • Do account managers use customer intelligence to develop account plans?

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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