Walker Information
Helping you put the customer at the heart of every decision.

Join me in welcoming a new Walker President

Last month, we named Phil Bounsall as the new President of Walker. If you know Phil, then this news came to you as either “no surprise” or as a “pleasant surprise." He has been so instrumental in the leadership of our company for more than a decade. While, I was happy to recognize Phil with a new title, more important than that, is what it will mean for the future of our clients, associates, and other stakeholders.

Phil has been the chief architect of our transformation into a professional services firm focused on customer strategy consulting. So many of the things that we do today have Phil’s signature all over them. Some of the most important are the continuing development of our professionals, the creation of our strategic account management processes, and our ability to drive and measure the financial impact or ROI of customer-focused initiatives inside of our client companies.

I have been around this company my entire life (almost 52 years), worked full time here for more than half of my life (27 years), and until last month, had been President for nearly 15 years. In a career full of rewarding working relationships, one of the most productive has been the one I have with Phil. There are so many breakthrough ideas that became reality and it is gratifying to look backwards and see what has been accomplished. But the future is what I am really looking forward to.

Despite the current global economic uncertainties, I find myself more optimistic and excited about our future than ever. We continue to unlock the secrets that make customer-focused companies hammer their competition and outperform average companies by several times over. With Phil as our President, I believe we will only see those opportunities continue to multiply and I can’t wait to see what comes next.

About the Author

Steve Walker

Steve Walker

As the third generation of Walkers to lead the privately-held research and consulting firm, Steve is focused on creating shareholder value for Walker’s clients through customer intelligence and customer strategies. Steve was named president of Walker in 1994 and added the CEO title in 1996. Then, in 2006, Steve was named chairman of the board.

Connect with Steve

0 thoughts on “Join me in welcoming a new Walker President

  1. Congratulations on the new opportunity.

    I’d like to share with you my Language Of Commitment program because I think it could become a valuable strategic tool for Walker and your clients.

    Please call me – 877-212-6001

    Dan Molloy
    President / CEO

Share your thoughts

Your email address will not be published. Required fields are marked *