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Most common areas in the company to drive results

Customer experience leaders looking to have broad impact should engage with business leaders in the following areas:

  • Sales, including account management and sales operations
  • Support, including technical support and/or customer service
  • Installation
  • Product management, including research and development
  • Regional leaders
  • Indirect sales, including channel networks and distribution
  • Marketing, including branding and lead generation
  • Quality
  • Logistics
  • Corporate growth, including mergers and acquisitions and alliances

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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