When it comes to innovating the customer experience, CX
professionals serve as the customer’s proxy, identifying ways the
experience can be improved and translating that opportunity into
Sales needs timely customer insights that will help them focus on
the issues that matter to existing customers and new prospects.
They also can benefit from intelligence that will help them know
We know it is important to actively promote customer initiatives,
but CX professionals face a number of obstacles during the
communication. Here are a few common obstacles to consider: Cutting
It’s commonly accepted by customer experience practitioners that
the sheer volume of surveys being sent these days is leading to
survey fatigue and declining response rates. To achieve high
As Customer Experience (CX) leaders, we are in a position to build
extraordinary CX programs that inspire and motivate our
organizations to deliver an outstanding customer experience.
Here are a few...