For Customer Experience (CX) efforts to be successful, employees
must be engaged. Here are 10 ideas for engaging employees: Hire
right. One of the best ways to build engagement is to begin by
Who is Taranto? It’s not who, it’s where. The Bay of Taranto is in
the southern part of Italy and was the site of what turns out to be
a very significant battle between the Royal Navy of England and...
When it comes to innovating the customer experience, CX
professionals serve as the customer’s proxy, identifying ways the
experience can be improved and translating that opportunity into
Sales needs timely customer insights that will help them focus on
the issues that matter to existing customers and new prospects.
They also can benefit from intelligence that will help them know
We know it is important to actively promote customer initiatives,
but CX professionals face a number of obstacles during the
communication. Here are a few common obstacles to consider: Cutting