Walker Information
Helping you put the customer at the heart of every decision.

Process for taking action

Do you struggle with taking action on Voice of the Customer? This is a common challenge with most companies. Here are some quick steps to help you:

  1. Conduct root cause analysis
  2. Provide training on how to use customer insight
  3. Related necessary changes to individual’s day-to-day jobs
  4. Leverage existing quality improvement structures for systemic changes

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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