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Six key advantages with the Optimized CX System

The Optimized CX System is a comprehensive approach that leverages multiple tools and resources to better identify, address, and improve customer experiences. While it leverages some of the tools that CX professionals use today, it is less focused on the mechanics of traditional customer experience management and is more focused on systems that will prompt action and create business impact. Companies who use this approach are likely to:

  1. Have a real advantage in their market

  2. Achieve higher growth rates

  3. Attain higher levels of customer retention

  4. Create positive and noticeable changes in the day-to-day interactions with customers

  5. Have customers and prospective customers view their products and services as differentiate

  6. Create engaged employees who all understand how they serve the customer

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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