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Talking Business With a Six Year Old

A summary of a conversation that I had with my six year old daughter this morning.

Lauren: "Mommy. I want to get my hair cut short this weekend. Everyone at school has their hair cut short and I want my hair cut short too."

Me: "I think it is good to be different. To be unique."

Lauren: "But, I don’t want to be different. I want to be just like all the kids at school."

Me: "Lauren. In business it is good to be different. People pay more money for unique and companies spend a lot of money trying to be unique."

Lauren: "But, I want to be just like all the girls."

Me: "OK."

Now I realize that my approach would have been far more effective if I just would have asked, "Do you think Miley Cirus wants to be like all the girls?"

Lesson learned….don’t try to talk business with a six year old unless you put it into her terms.

Note: This post was originally published in Customer Connection on 11/14/2008.

About the Author

Leslie Pagel

Leslie Pagel

As vice president of customer experience, Leslie is responsible for incorporating the voice of Walker’s customers into the solutions development process. To do this, Leslie spends the majority of her time interacting with Walker account teams, clients, and prospective clients to understand their business challenges. She coordinates several listening posts that are used to drive strong client relationships and enhance our consulting and technology capabilities.

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