Walker Information
Helping you put the customer at the heart of every decision.

The customer experience professional

The role of a customer experience professional is to accelerate growth and profitability. To facilitate this goal, customer experience professionals must:

  • Identify which customers are most likely to purchase new products
  • Predict customers who are at risk of leaving
  • Reduce the amount of time it takes to resolve a customer issue
  • Identify customers who had a bad support experience

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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