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Helping you put the customer at the heart of every decision.

The right change

Is your company able to make change based on customer initiatives you have in place? If you are not sure, the following questions will help you:

  1. Are people in your company open to change?
  2. Are measures in place to evaluate the effectiveness of changes?
  3. Can the changes be sustained?

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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