Walker Information
Helping you put the customer at the heart of every decision.

The To-Do List

I’ll confess. Sometimes I add a task to my to-do list, something I actually just completed, simply to get the satisfaction of immediately crossing it off. I sometimes have those days that, no matter how hard I try, I feel I am not accomplishing anything on my list. So to help keep me motivated, I write it down and cross it off. 

I have to believe I am not the only one who sometimes needs a mental boost in the middle of a hectic day, week or project. It’s difficult at times to believe you are making progress when the list just seems to grow (or never get smaller).  There are times I have to remember that I may not accomplish one large task, but if I break it down into smaller steps that I can accomplish, I can then cross it off.


It is important for any individual or team tackling a large project to keep an eye on the end goal. However, it’s just as important to recognize the small steps that must be taken to reach that goal. When developing action plans based on customer feedback, keep the ultimate change in the forefront; however make sure to break down each step necessary to reach that goal. Document those and, if necessary, break those down into smaller actions for the team to tackle and cross off the list. Continuing to feel as though strides towards making a change are happening, will help keep everyone motivated and dedicated to the project. 


While at times a team (or I) may feel they are not able to accomplish anything on their list, most likely there is some task that has been or can be done to move one step closer to reaching the end goal (and crossing it off the list).


"Do not let what you cannot do interfere with what you can do.”
-John Wooden



Lauri Jones

Senior Analyst


Share your thoughts

Your email address will not be published. Required fields are marked *