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Three steps to drive results

The framework features three important steps in your journey to drive results.

  1. Destination – An important aspect of results is establishing your destination…what are you setting out trying to achieve? The more specific an organization can be in defining their destination, the more likely they will reach it.
  2. Route – Once your destination is clear, the organization needs a route to get there. This is the process or steps planned to achieve your desired outcomes. Having a good route can be the key to reaching your destination.
  3. Hazards – On the road to your destination, it’s not a matter of whether there will be hazards, but what the hazards are. There will always be obstacles along the way, and you must be prepared to overcome them.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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