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Three tools to help business segments drive results

The following tools are recommended to make it easy for business segments to identify if there are issues that need addressed or opportunities to leverage:

  • Key Driver Analyses: Identify which areas have the most impact on customer loyalty to prioritize improvements.
  • Link to other company information: A completely different perspective for action can be achieved by combining customer feedback with financial or operational metrics – a great way to get the biggest return on investment.
  • Action workshops: Facilitated sessions designed to create an action plan are a key first step for any business segment.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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