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Three tools to help customer-facing teams drive results

The following tools make it easy for customer-facing teams to identify if there are issues that need to be addressed or opportunities to leverage:

  • Predictive Analytics: Predictive analytics help teams anticipate future behaviors, such as which customers are not likely to renew, which customers are likely to purchase new products, or who is likely to have had a bad support experience.
  • Opportunity Triggers: Automatically alert sales teams when there is a business opportunity to pursue.
  • Service Recovery Triggers: Automatically alert sales teams when there is a customer issue that needs addressed.

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Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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