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Tips for Becoming Customer Centric

Here are some tips on how your company can become customer-focused and how to maintain that culture:

  • Customer listening is an integral part of the corporate strategy and is regularly discussed at the CEO-staff level.
  • Constant communication is needed to keep the company on the journey. Communications are targeted to all levels in the organization, from the CEO-staff, to the product and service delivery teams, and to customers.
  • In many cases, monetary incentives are used to keep employees’ priorities in the right order.

About the Author

Walker Weekly

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit

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